4/1/2011 - I place an order for the a Neuros LINK 1.0 to v1.3 Self-Service Kit with priority mail shipping.
4/1/2011 - I get an email confirmation of the order.
4/9/2011 - I realize my order is still "pending" so I sent an email to support opening ticket # #487785
4/10-2011 - I get the following reply:
We may be short on parts. I'll see if I can get an update from shipping for
4/11/2011 - nothing
repeat nothing for the next 5 days
4/16/2011 - I send another email to the support address asking for an update.
4/17/2011 - nothing
repeat nothing again for the next 24 days
5/11/2011 - I send another email to the support address asking for an update.
Now it's not that I'm a complete impatient jerk. While I do understand that inventory shortages happen, one of the simple basic premises of customer service is to set expectations and communicate with your paying customers. I'm feeling pretty irritated and ignored at this point.
Anyone have a similar experience, or am I just "blessed"?